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We want you to be happy with what you order from Drape. If a piece does not work out, here is exactly how our return and refund process works.
Return window
You can request a return or exchange within 7 days of the date your order is delivered. Requests made after this window unfortunately cannot be accepted.
What qualifies for a return
To be eligible for a return, the item must be unworn, unwashed, and in its original condition, with all tags still attached. This applies whether you are returning it because the size or colour is not right, or because the item arrived damaged or different from what you ordered.
Items that have been worn, altered, washed, or returned without their original tags cannot be accepted.
How to start a return
Email us at info@drape.pk or call +92 333 1627535 with your order number and the reason for the return. Our team will confirm your eligibility and walk you through the next steps, including how to send the item back to us.
Return shipping
If the return is because of a wrong or defective item sent by us, we will cover the return shipping cost. If the return is because of a size or colour preference, the shipping cost for sending the item back is the customer’s responsibility.
Refunds
Once we receive your returned item and confirm it meets the conditions above, we process refunds within 7 to 10 business days. For orders paid online through JazzCash or bank transfer, the refund is sent to the same account. For cash on delivery orders, since there is no original payment method to refund to, we will process the refund through bank transfer or JazzCash, whichever you prefer, so please share those details when you request your refund.
Exchanges
If you would rather exchange your item for a different size or colour instead of a refund, let us know when you contact us. Exchanges are subject to stock availability. If the new item costs more, we will ask for the difference, and if it costs less, we will refund the difference to you.
Damaged or incorrect items
If your order arrives damaged, defective, or different from what you ordered, contact us within 48 hours of delivery with photos of the item and packaging, and we will arrange a replacement or full refund at no extra cost to you.
Questions about a return?
Email info@drape.pk or call +92 333 1627535 and we will help sort it out.